General Information

As each state and territory in Australia has different requirements for food safety and food safety refresher training, here are some useful links to find out more about the legislation in your area:

ACT Health - Food Safety (ACT) - https://health.act.gov.au/businesses/food-safety-regulation

Food Authority (NSW) - http://www.foodauthority.nsw.gov.au/

Department of Health - Food Safety (NT) - https://nt.gov.au/industry/hospitality/

Queensland Health - Food Safety (QLD) - http://www.health.qld.gov.au/foodsafety/

Department of Health - Food Safety (SA) - https://www.sahealth.sa.gov.au/

Department of Health & Human Services - Food Safety (TAS) - https://www.dhhs.tas.gov.au/publichealth/

Department of Health - Food Safety (VIC) - https://www2.health.vic.gov.au/public-health/food-safety

Department of Health - Food Safety (WA) - https://ww2.health.wa.gov.au/Health-for/Licensing-and-industry/Food

During the registration process, you will have the option to pay by credit card or PayPal. InstaCert accepts payment by Visa, MasterCard and American Express.

All the prices on our website are in Australian Dollars (AUD).

Nationally accredited courses in Australia are GST exclusive, so GST is not included on our tax invoices for these products.

As soon as your payment goes through, you will receive three emails:

  1. A welcome email containing your user name and password
  2. An email with course enrolment details and instructions for accessing the course
  3. A copy of a tax invoice for your records (please note that accredited training courses in Australia are GST exclusive).

When you enrol in the course, you will need to provide us with your name, a valid email address, contact address and a few other contact details.

Later on, we will request further personal details, including:

  • Unique Student Identifier (USI)
  • Date of Birth
  • Gender
  • Employment status
  • When you left school
  • Where you were born and what language you speak at home
  • Other traineeships or qualifications you've completed
  • Disabilities
  • Aboriginal / Torres Strait Islander status
  • Your reason for studying

The information above is required by law in order to comply with the Standards for Registered Training Organisations 2015.

All information provided is kept private and secure. Please see our Privacy Policy for more information.

Our policies and procedures on complaints and appeals are designed to establish a fair and equitable procedure for dealing with student complaints and appeals.

If you are studying with InstaCert, you must complete a Complaint or Appeal Form (as appropriate) which can be found on the forms page.

You will receive written acknowledgement of your complaint and where possible, a resolution will be sought.

When you start your course, you will be asked to supply your Unique Student Identifier (USI). If you don't already have a USI you'll be asked to create one.

The USI system is a Government initiative launched on January 1, 2015, making it compulsory for all students participating in nationally recognised training to have this unique reference ID.

The reference ID is 10 characters long and is comprised of numbers and letters. You can apply for a USI here. Once you have a USI, this unique number is assigned to you permanently.

One of the benefits of having this USI is that you can easily access details of any nationally recognised training that you have completed by looking it up on the USI website. This means that if you lose your Statement of Attainment, can't remember the units that formed your qualification or don't know the name of the Registered Training Organisation (RTO) that issued your qualification it doesn't matter, as all of this information is stored in one central location.

If you are exempt from requiring a USI, then the results of your training will not be accessible through the Commonwealth and will not appear on any authenticated transcript prepared by the Registrar.

Please note that your USI is different from the student ID that you were provided by InstaCert when you enrolled into the course.

Applying for a Unique Student Identifier (USI) is simple and free of charge.

Have a form of ID ready to complete your application. This could be any of the following:

  • Driver's Licence
  • Medicare Card
  • Australian Passport
  • Visa
  • Australian Birth Certificate
  • Certificate of Registration by Descent
  • Citizenship Certificate
  • ImmiCard

Begin by visiting the USI website. You'll then need to supply some personal information including your name, date of birth, place of birth, gender and country in which you intend to study. Then you will be asked to answer a few security questions to keep your login secure.

Once you have completed the online form, you will be issued with a USI that can be used to access your account and check training details at any time.

All forms can be found on our forms page:

  • Participant Information Handbook
  • Information Release Form
  • Statutory Declaration Form
  • National Recognition Application Form
  • Complaints Form
  • Refund Request Form
  • Appeals Form
  • RPL Application Form
  • SOA Reissue Request

Course Details

For most students, the online course component takes between 6 and 8 hours to complete. This includes the online lessons, multiple choice quizzes and case studies. The Observer Report can take a couple of hours more. It's not unusual for students to enrol and complete the course on the same day.

However, everyone learns at a different pace and you don't have to do the entire course all in one go. You can do as little or as much as you'd like in any one session, and log on and log off as many times as you like. You'll have up to 12 months to complete the course.

InstaCert's Food Safety Supervisor course (Level 1 & Level 2) covers all food industry sectors. You will receive a Statement of Attainment for one or more of the following industries:

  • Retail
  • Hospitality
  • Health & Community
  • Food Processing
  • Transport & Distribution

Simply select the appropriate industry / industries when prompted.

You should verify the following to determine if you still need to complete the training:

  1. Check your Statement of Attainment (SOA) or Testamur from your previous qualification. If the units of competency listed on your current SOA don’t match the units of competency listed on our course page, you will probably need to take the course.
  2. If you are in NSW or ACT, check the date on your Statement of Attainment. If you work in either of these places, you need to renew your training every five years, and if you work in NSW, you also need to check that the Registered Training Organisation (RTO) is on the NSW Food Authority approved list.

InstaCert (RTO 41127) is an approved provider on this list, although it may be listed under alternate trading names. Please contact us for more information.

National recognition is offered to course participants who have already completed one or more of the required units of competency through previous formal education or training.

Students who wish to apply for national recognition will be required to submit a certified true copy of their Statement of Attainment or qualification.

The following guidelines also apply:

  • Any student is entitled to apply for national recognition in a course or qualification in which they are currently enrolled.
  • Students may not apply for national recognition for units of competency or qualifications which are not included in our scope of registration.
  • Whilst students may apply for national recognition at any time, they are encouraged to apply before commencing a training program. This will reduce unnecessary training and guide the student down a more efficient path to competence.
  • The student does not incur any fees for national recognition and we do not receive any funding when national recognition is granted.
  • National recognition may only be awarded for whole units of competency.
  • National recognition will only be issued when the student’s enrolment includes at least one other unit of competency for which the student is participating in training or is seeking recognition.
  • The recognition of a unit of competency under a national recognition arrangement is not contingent on the applicant demonstrating their currency. If the unit has been previously awarded and equivalence can be demonstrated, then the unit can be recognised. The currency of the applicant is not a factor to be considered.

To learn more about national recognition, or to find out how to apply, please contact us.

Recognition of Prior Learning (RPL) is available to course participants who believe they already meet the skills and knowledge requirements of the course through previous work experience, or through formal, non-formal and informal learning.

To assess whether a course participant has sufficient experience, we request that applicants complete the online quiz components of their chosen course, and to provide documentary evidence of when and where their skills were acquired. We provide an RPL form to participants to assist them in gathering the necessary evidence.

To learn more about RPL, or to find out how to apply, please contact us for more information.

If you have completed the InstaCert Food Safety Supervisor course (Level 1 & Level 2) for either the Hospitality or Retail industry, contact us within 90 days of completing the course and we may be able to assist you with a NSW upgrade.

Please click here to download the InstaCert Student Handbook.

This Student Handbook is designed to provide you with all of the information that you need to make an informed choice, and as a reference guide throughout your training and assessment.

If you require further information or have any questions about the content of this handbook please contact us.

Assessment Process

For the Food Safety Supervisor course, you will need to complete:

  • 7 Multiple Choice Quizzes
  • 2 Case Studies
  • 1 Observer Report

If you are completing the requirements for NSW, you will be required to complete 3 additional Reading Activities / Case Studies.

At the end of each lesson, you're required to complete a multiple choice quiz before moving on to the next lesson. You have five attempts at each quiz and must score 100% to unlock the next lesson.

If you use up all five attempts without scoring 100%, simply get in touch with us and let us know your name, student ID and which course and lesson you were working on. A member of our support team will help you move on to the next part of the course, free of charge.

The Observer Report is a mandatory part of the assessment.

The course content delivered is determined by the Industry Skills Councils. They also have rules about how training organisations need to assess students training to be a Food Safety Supervisor.

One of these requirements is that students must be observed practising food safety skills. This is something we are not able to evaluate you on through a computer.

The easiest way to meet this requirement is to provide an online student assessment form, the Observer Report, so that someone in your workplace (past or present) can verify that they’ve seen you do food safety practical tasks, like washing your hands correctly and wearing appropriate clothing for work.

This removes any roadblocks that would prevent you from earning your Statement of Attainment.

Your Observer Report can be completed by anyone who works in the food industry who has observed you working with food over a period of time. It could be someone you work with now, someone you’ve worked with in the past or even someone from a church or community organisation where you have volunteered your time.

The person you choose to sign off on the report does not need to be a Food Safety Supervisor.

Don't worry, many of our students begin their training before starting work in the food industry, or they may be between jobs or looking to move to another company.

If you've worked in another food business in the last 12 months, you could ask a former coworker to complete your assessment form, if it’s likely they’ve seen you perform the food safety tasks listed on the Observer Report form.

You could also volunteer to work a few shifts with a charity, community organisation or other food business. Many places are happy to have volunteers help out in return for observing you do the tasks listed on the Observer Report.

If you're still not sure how to complete the Observer Report when you’re not working, contact us and we can discuss some of the options you have in your local area.

Technical Requirements

1. A modern web browser
You need to have a modern web browser and ensure that you have Javascript enabled. We recommend using Google Chrome for the best course experience.

2. An email address
During course registration, we will ask you for your email address. This is a mandatory requirement for you to be able to access our systems. Email addresses cannot be shared by students.

3. Adobe PDF Reader or Adobe Acrobat
Some of the forms that you need to complete (such as the Observer Report) are in PDF format. To get the latest version of Adobe PDF Reader for free, click here.

InstaCert courses work on most computers, laptops and tablet devices. Due to the small screen size, we don't recommend using the course on mobile phones.

We recommend using the Google Chrome web browser for the best course experience.

If you've forgotten your password, simply go to the login page. Enter your InstaCert User ID and then click on the 'Forgot your password?' link. You will receive an email inviting you to reset your password.

If you've forgotten your User ID, be sure to check the emails we sent you from when you first enrolled. If you still can't find it, send us a message — be sure to include your full name and the name of the course you’re enrolled in. We'll get back to you with your User ID as soon as possible.

First, see if you can resolve the issue by trying any (or all) of the following suggestions:

  • Clear the browsing history, cache and cookies from your device
  • Check that you have the latest version of Adobe Reader
  • Log out of the course and then log back in again
  • Check you are using the correct User ID (hint: the first three characters are letters, the rest are numbers)

If you are still having issues and you can't find the answer in our FAQ section, please contact us and we’ll be happy to help.

Qualifications

The Statement of Attainment you receive is recognised in all states and territories of Australia.

The Statement of Attainment will contain details of the units of competency attained, the date on which it was awarded and information about the Registered Training Organisation (RTO) issuing the document.

If you intend to work as a Food Safety Supervisor in New South Wales, you will also need a Food Safety Supervisor certificate from the NSW Food Authority. InstaCert is an approved provider of these NSW certificates and you can select this as an option when you enrol in the Food Safety Supervisor course. There is a small fee associated with issuing this certificate on behalf of the NSW Food Authority.

The units of competency shown on your Statement of Attainment depends on which industry or industries you choose during the selection process. The Food Safety Supervisor course is available for the following industries:

Retail:

SIRRFSA001 Handle food safely in a retail environment

(Supersedes old unit: SIRRFSA001A Apply Retail Food Safety Practices)

Hospitality:

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

(Supersedes old units: SITXFSA101 Use hygienic practices for food safety, SITXFSA201 Participate in safe food handling practices)

Health & Community:

HLTFSE001 Follow basic food safety practices

HLTFSE005 Apply and monitor food safety requirements

HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace

(Supersedes old units: HLTFS207C Follow basic food safety practice, HLTFS309C Oversee the day-to-day implementation of food safety in the workplace, HLTFS310C Apply and monitor food safety requirements)

Food Processing:

FBPFSY1001 - Follow work procedures to maintain food safety

FBPFSY2001 - Implement the food safety program and procedures

(Supersedes old units: FDFFS1001A Follow work procedures to maintain food safety, FDFFS2001A Implement the food safety program and procedures)

Transport & Distribution:

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

(Supersedes old units: SITXFSA101 Use hygienic practices for food safety, SITXFSA201 Participate in safe food handling practices)

Please note that if you are in New South Wales, only the retail and hospitality units are recognised by the NSW Food Authority.

Nationally recognised training is sometimes referred to as accredited training. It refers to vocational training that has been developed based on the National Training Package for the given industry and is considered "training by industry for industry".

When you complete an accredited course, you receive a Statement of Attainment listing the units of competency you’ve obtained. These units of competency are recognised across Australia and can be used towards further qualifications — such as Certificate III in Commercial Cookery — or skill sets, such as Food Safety Supervisor recognition.

Non-accredited training is not recognised within the Vocational Education & Training (VET) framework. This isn’t necessarily a reflection on the quality of the course – in fact, many industries develop their own training requirements outside of the VET framework.

Your Statement of Attainment will be issued by InstaCert Registered Training Organisation (RTO number 41127).

Visit the training.gov.au website to learn more.

That depends on where in Australia you will be working.

Food Safety Supervisors working in New South Wales or the Australian Capital Territory must renew their training every five years.

In other Australian states and territories, your Statement of Attainment will not expire; however, you should always check that the units of competency on your Statement of Attainment have not been superseded with more recent versions.

To view the latest units, go to the 'Units of Competency' section on the course page.

Yes, you definitely can! If you’re considering doing another qualification, talk to the Registered Training Organisation (RTO) with whom you’re doing the course and let them know about your food safety training with InstaCert.

Many vocational training courses require the same units that you will attain from InstaCert courses, so there’s a good chance you won't need to retake the course again and you can get your qualification faster.

To find out which qualifications your units of competency can be used as credit towards, visit the training.gov.au website, search for the codes listed on your Statement of Attainment and view the list of qualifications that include that unit of competency.

No, it is not possible to issue a Statement of Attainment to a business. The Statement of Attainment is issued to the person who completed the course.

When a qualified Food Safety Supervisor moves to a new place of work, their qualification goes with them.

If you operate a food business and your Food Safety Supervisor leaves, you will need to nominate another Food Safety Supervisor and let your local council know.

Food Safety Supervisor

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