The Participant Handbook is designed to provide you with all of the information that you need to make an informed choice, and as a reference guide throughout your training and assessment.
This form should be used by a student wishing to submit a formal complaint to InstaCert. Your complaint should contain all necessary information as well as any supporting evidence.
This form should be used by a student reconsideration of an unfavourable decision or finding from InstaCert. Your appeal should contain all necessary information as well as any supporting evidence.
This form should be used by a student when requesting a reissue of a Statement of Attainment that has been issued by InstaCert.
This form should be used by a student to consent to InstaCert disclosing their personal information (e.g. Name, Student ID, Email Address) to any representative nominated by a student.
This form may be used when a student wishes to submit a request for credit for units of competency and/or modules undertaken through previous study. Supporting documentation will be required to substantiate the request.
This form should be completed and submitted by a student when requesting a refund of fees associated with a course enrolment or product purchase.
This form should be used to submit a request for Recognition of Prior Learning (RPL) for the assessment of a learners competence. Supporting documentation may be required to substantiate the request