Participant Handbook

The Participant Handbook is designed to provide you with all of the information that you need to make an informed choice, and as a reference guide throughout your training and assessment.

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Complaints Form

This form should be used by a student wishing to submit a formal complaint to InstaCert. Your complaint should contain all necessary information as well as any supporting evidence.

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Appeals Form

This form should be used by a student reconsideration of an unfavourable decision or finding from InstaCert. Your appeal should contain all necessary information as well as any supporting evidence.

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SOA Reissue Request

This form should be used by a student when requesting a reissue of a Statement of Attainment that has been issued by InstaCert.

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Information Release Form

This form should be used by a student to consent to InstaCert disclosing their personal information (e.g. Name, Student ID, Email Address) to any representative nominated by a student.

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National Recognition Application Form

This form may be used when a student wishes to submit a request for credit for units of competency and/or modules undertaken through previous study. Supporting documentation will be required to substantiate the request.

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Refund Request Form

This form should be completed and submitted by a student when requesting a refund of fees associated with a course enrolment or product purchase.

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RPL Application Form

This form should be used to submit a request for Recognition of Prior Learning (RPL) for the assessment of a learners competence. Supporting documentation may be required to substantiate the request

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